Here is how you can remove all your Swave data

1.                      Who is behind the Swave App?

‘we’, ‘us’: means the following companies which are also the data controllers when processing your personal data when registering an account in the Swave App:

Promcom BV and Digiteal SA and / or their respective staff and freelancers.

Contact details Digiteal:

 c / o Creative Spark – Digiteal SA

Rue Emile Francqui 6/9, 1435 Mont-Saint-Guibert  Belgium

Company number: BE 0630675588 E-mail address: Website:


Contact details Promcom, App Developer:

c / o Regus – Promcom bv Dumolinlaan 1/13, 8500 Kortrijk Belgium

Company number: BE 0727.437.543 E-mail address: Website:


2.                      Who is Responsible for the Processing?

Digiteal is the processor of the personal Data shared by the User. The sub- processors are Promcom, Microsoft Azure, Exthand, Github and DBeaver.


3.                      How can you remove your account and data?

You can cancel your account as follows:

1. Log in with your account on the Swave App.

2. Go to ‘Menu’ and then to ‘Account Details’.

3. Press ‘Delete account’

4. Press ‘Delete Account’ again, which constitutes the cancellation of the account

5. Then we will contact you within 14 (fourteen) calendar days and we will delete your personal data within an additional 30 (thirty) calendar days.

6. All unredeemed Rewards will be forfeited immediately after cancellation and cannot be recovered nor transferred.

4.                      What Personal Data was collected and is being Deleted?

4.1.1.          We only collected and used the personal Data of our Users to the extent necessary to provide a functional Application and to provide our content and Services. The collection and use of personal Data of our Users was done on a regular  basis with the consent of the User.


4.1.2.               Registration information, including:


1.     Email address

2.     Password, however inaccessible to us due to encryption


4.1.3.                   Identification information:


1.     First name

2.     Last name

3.     Date of birth

4.     Country


4.1.4.                   When you linked your bank card and / or bank account with the App, we collected  the following Data:


1.     Banking institution or payment institution

2.     Internal identifiers (Client access token, API token)

3.     Third-party identifiers (authorization token)

4.     Account number

5.     Iban number

6.     Account type

7.     Account description

8.     Currency


4.1.5.                   At the same time, we also collect the transaction data for 180 calendar days:


1.     Account number

2.     Transaction description

3.     Value date

4.     Transaction date

5.     Notification of transaction


6.      Currency

7.     Amount

8.     Reference

9.     Counterparty


4.1.6.              Technical information, information about your device, and information about your navigation history and patterns when interacting with our website, App or other Services. Among the information we keep belongs, but is not limited to, the type of browser, the device operation system, App version, visited pages, clicks, average time spent on our site, App or other Services, unique identification, cookies, User data and information about crashes.


4.1.7.              Location data: if you choose to use a part of our Services which include Services based on location, we may collect and store location data from and notify you about the collection of that information. You can grant or deny us access to your location data via the settings.


4.1.8                  Feedback: We may also ask for feedback about our Services. You will always be able to decide whether to share this information or not. We may collect this information to optimize our Services.


4.1.9                  Communication and extensive data: all communication goes through our company and you as a User and all types of information we obtain from you by asking you questions.


4.1.10           Enriching data: data that we add to other data, such as, but not limited to, categorization of businesses, labels, retail outlets, comparisons with similar Users and non-similar Users, Rewards, shopping preferences, average purchase amounts across all categories and by category, purchase frequency, etc.


4.2.1      As mentioned in our Terms and Conditions and according to the PSD2 Law, we are legally obliged to keep your identification data and transaction registration data for 10 years. Most of your GDPR rights do not apply to this storage. Article 65 of the Anti-Money Laundering Act states that “The person whose personal data is processed in accordance with this Act has no right to access and correct his or her data, nor the right to be forgotten, nor the right to transferability of this data, neither the right to object, nor the right not to be profiled, nor the reporting of security flaws”.


4.2.2             In that case you will receive your data in a structured, commonly used and machine-readable format. In addition, you have the right to transfer this Data to another data controller without hindrance by the existing data controller, the said  Data being to be provided to the former, provided that:


1.    The processing is based on consent pursuant to Article 6 (1) (a) GDPR or Article 9 (2) (a) GDPR, or on a contract pursuant to Article 6 (1) (b) GDPR; and

2.     The processing is carried out using automated procedures. In exercising this right, you also have the right to ensure that the personal Data relating to you is transferred directly from one data controller to another, to the extent technically feasible. However, the freedoms and rights of other persons should not be affected by this. The right to data portability does not apply to the right to complain to a supervisory authority.


4.2.3.                   In short, we keep your personal Data for as long as necessary to perform our obligations under the agreement and to respect the applicable legal provisions. In addition, we may keep your personal Data for longer if you have given us permission to do so, or if we need that Data for legal proceedings.